L'esprit de l'escalier

It's all about the timing.

Name:
Location: Memphis, Tennessee, United States

I'd rather be somewhere else most of the time and I'm a huge practitioner of staircase wit.

1/13/2005

Bad Words

extentuations*
chimley
irregardless
K-Marks
Vietmanese
warsh

*As in, "I have to check and see if there were any extentuations."

Check this out, though. "Satisfactorily" is totally a valid word. I used it today as I was leaving a message on someone's voice mail and immediately knew I'd just made an ass of myself. After I hung up, though, I looked it up and yep, it was in there. Whew.

What started all this is a conversation I had w/a co-worker today. We were discussing the word 'satisfactorily' (my neighbor heard me and she thought it was wrong, too, so on top of not making an ass of myself to the customer, I saved face here in the the office). Then they asked if 'overnited' was an acceptable word to use even if it's not in the dictionary. We decided it was jargon that most business people understand, so yes, that's fine to use. And then someone asked about "phraseology". Good question, I said, and looked it up. I'd always thought that word had a negative connotation, implying that we were to use this scripted version of a conversation rendering it cold and heartless. But it's a big part of our training here in customer service. We have to learn proper phraseology. Call flow procedures are a must! The goal is for everyone to always know just what to say, specific to whatever request the customer may have. It's very cut and dry.

So, we looked up phraseology and found 'phraseologist', who is one who uses sententious or insincere phrases. Ha! Just as I suspected, but I wasn't sure what sententious meant, so I looked that up.

sententious - a. given to or abounding in aphoristic expression. b. given to or abounding in excessive moralizing.

aphoristic - a terse formulation of a truth or sentiment.

Cut and Dry.

I love my job. I get paid to be a bitch. And the bitchier and colder I am, the more successful I will be. I feel so crappy.

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